The platform has the customers at the centre, starting with an omni-channel pre-event warning, alerting the insured of a pending hail event so pro-active action can be taken in affected areas.
Post event, the platform provides a First Notice of Loss service, ensuring the customer can register their claim either online or through a specialised call centre with no delay.
The latest technology is employed for fast and accurate claims estimation. Data captured is fed into the insurer's system,
accessible via the client portal allowing for live status updates.
At every stage the customer can track the progress of their claim ensuring the best possible customer experience, driving customer advocacy for the insurer's brand.