An end to end catastrophic auto hail claims partnering solution, that significantly improves the customer experience and materially reduces you costs.
Take a look at this short video which explains everything:
We achieve this by:
separating the auto hail event from your conventional claims and other storm claims, with the ability to scale rapidly
freeing up your valuable resources by leveraging our dedicated resources and extensive repair network that specializes in auto hail events
reducing your hail claims handling and repair costs by up to 40%, enabled by applying advanced triage methodology, optimizing automated/virtual assessments and Paint-less Dent Repair (PDR) technology across a national repair network
delivering a better customer and broker/agent experience at this moment of truth for your brand enabled by a unique digitally-led claims handling solution with a specialist claims handling contact centre that can scale rapidly and manage multi channel customer communications.
Launching into the US market, our solution has been developed by an experienced team of US and International insurance, claims and repair executives
The team joined forces to “reimagine” catastrophic auto hail claims and find a better way of handling these events for our clients, leading to better outcomes for their Reinsurers, Brokers and Customers
The team first came together with a successful trial in the Australian market for the largest personal lines Insurer, handling one of the largest hails events to ever hit a regional center
The Claims Bridge solution is designed to address a number of potential issues facing the Insurer across customer, costs and culture
The platform has the customers at the centre, starting with an omni-channel pre-event warning, alerting the insured of a pending hail event so pro-active action can be taken in affected areas.
Post event, the platform provides a First Notice of Loss service, ensuring the customer can register their claim either online or through a specialised call centre with no delay.
The latest technology is employed for fast and accurate claims estimation. Data captured is fed into the insurer's system,
accessible via the client portal allowing for live status updates.
At every stage the customer can track the progress of their claim ensuring the best possible customer experience, driving customer advocacy for the insurer's brand.