Case Study: Australia
The team first came together when implementing this solution in the Australian market for the largest personal lines insurer, handling one of the largest hails events to ever hit a regional center.
The Brief: Challenges of Hail Claims
The Claims Bridge solution was designed to address several potential challenges facing the insurer, when these catastrophic hail events occur in Australia:
Scaling rapidly to cope with the volume of claims and keeping on top of claims-handling costs
Ensuring the normal claims experience and operation is not impacted by these unpredictable events
Utilizing scarce resources to focus on critical claims that need more manual intervention, such as house damage
Maximizing the use of PDR to minimize costs and maximize the speed of repairs.
With a combined claims experience of more than 200 years, The Claims Bridge understood these challenges and developed an industry solution to tackle these pain points directly.
Insurance Carrier Outcomes
~40% reduction in total claims cost
~150% to 200% increase in PDR repairs
~15-30-day reduction in cycle times
+10 pts - 20 pts increase in NPS for end-to-end claims
~30% to 50% reduction in claims handling expenses
Visibility of customer satisfaction at every claims touch point
Key Customer Outcomes
Vehicle back on the road quickly
Reduction in travel time due to no multiple assessments
Quick and easy lodgment process
Easy to contact and receive claim updates
Automatic update of claims