Case Study: Australia

The team first came together when implementing this solution in the Australian market for the largest personal lines insurer, handling one of the largest hails events to ever hit a regional center.

The Brief: Challenges of Hail Claims 

The Claims Bridge solution was designed to address several potential challenges facing the insurer, when these catastrophic hail events occur in Australia:

• Scaling rapidly to cope with the volume of claims and keeping on top of claims-handling costs

• Ensuring the normal claims experience and operation is not impacted by these unpredictable events

• Utilizing scarce resources to focus on critical claims that need more manual intervention, such as house damage

• Maximizing the use of PDR to minimize costs and maximize the speed of repairs.

The Solution

With a combined claims experience of more than 200 years, The Claims Bridge understood these challenges and developed an industry solution to tackle these pain points directly.